In honor of Independence Day, Northern Bank branches and the Contact Center will be closed on Thursday, July 4. As always, mobile banking, online banking and our ATM network are available to you 24/7.

Contact Us: Customer Service

Real people. Real answers.

Personal service you can rely on.

Whenever you have questions about Northern Bank products and services, our live customer service team is here to help. Just contact us and we’ll connect you to a real person (not a bot), who has the information and expertise to solve your problem or point you in the right direction. 

Get in touch.

Choose from the following options:

Automated Telephone Banking


Northern Home Loans

Sales: 844-489-9524

Service: 781-569-1595

Contact Center Personal Account Assistance

M-F, 8am - 6pm EST

Sat, 8:30am - 12:30pm EST

800-273-6908 Option "0"

Business Support

M-F, 8am - 4:45pm EST


When you send an email, it is important that you provide the following information:

  • Your name
  • Your company name
  • Your contact phone number
  • Brief description of your issue or request
After hours SUPPORT


  • Mobile and Online Banking Sign On Issues
  • Online Banking Navigation
  • Enrolling in Online Statements
  • Downloading Banking Transactions
  • Mobile Deposit Assistance
Lost/Stolen ATM/Debit Cards


800-236-2442 After Hours

Check Re-Orders

Already ordered checks and need to reorder?
You will need our routing transit number 011303097 and your account number.


Need to order checks for the first time?
Call our Contact Center: 800-273-6908

Get answers to commonly asked questions.

Send us a message.

Just answer the series of questions below and your message will be routed to the appropriate team member.

For your safety, do not include private information — social security number, account number, etc. — when submitting the form.