Our new state-of-the art system is designed to enhance your mobile banking experience and expand your online options. It will be easier to navigate, have more features and functions, and give you more control over your finances than ever before. Be sure to visit this webpage as it will be regularly updated with FAQs, news and more!

Q. When is this happening?
A. Our new online and mobile banking platform is only a few months away. Be on the lookout for additional updates throughout the summer.

Q. How do I prepare? What do I need to do?
A. For online banking, our systems will be updated automatically. You will need to register a new password the first time you log into the new system. For mobile banking users, you will need to download the new version of our mobile app from either the Google Play store, or the Apple app store.

Q. How are online and mobile banking changing?
A. The online and mobile banking applications are being updated to enhance the customer experience. You will still have access to the features and functions you have grown to love, but now you will have many more. Screens have been updated to provide you with all the account information, right at your fingertips.

Tasks like account-to-account transfers, bill pay, wires and ACH have all been designed to make it easy for customers to do their banking. Your experiences with online and our mobile app have been unified, so learning one means you learned them both.

Q. Why is Northern Bank upgrading?
A. Northern Bank is committed to providing best-in-class products and services to its customers. We recognize that technology moves quickly and the needs of our customers along with it. This new application, while providing a first-class experience, will allow Northern to add new products and services quickly and easily. Unfortunately, the world continues to be a place where security is necessary, and our new solution will have additional security measures built-in to help protect our customers from fraudsters.

Q. What’s new and improved?

• Screens and workflows are designed for ease of use
• Enhanced security built-in to protect customers from fraud
• Simplified account opening process
• Added tools to manage your finances
• Quicker on-boarding for large commercial accounts

Q. What’s changing?
A. New online and mobile applications.

Q. Can I register from my phone?
A. Yes, you can.

Q. Who will have access?
A. All existing online and mobile banking users will maintain their current access. Any new or existing customer of Northern Bank will have the ability to register for online and mobile banking.

Q. Can I give someone access?
A. Yes, this is very common for businesses. A good example is a business owner giving access to their accounting department to handle payables.

Q. What if I forgot my password?
A. If you forgot your password, you have the ability to reset your password from online banking’s login screen, or call our contact center for assistance.

Q. Is the new system secure?
A. Very. While Northern Bank has always prided ourselves in how we protect our clients, the new system has even more features built-in to keep fraudsters away.

Q. Can we leverage mobile check deposits?
A. Yes, this popular feature is available in the new system!

Q. Will my transaction history look different?
A. No, you will be able to view all your account history, the same as you do in our current online and mobile banking applications.

Q. Where can I find my transaction history?
A. There are several ways to research account transactions, but the simplest way is looking into an individual account. Clicking on the appropriate account will bring up another screen. This new screen will show all the transactions for the account.

Q. How much history is available?
A. Six months.

Q. Can I view check copies online?
A. Yes, you can. In the transaction history for each account, clicking the check transaction will allow you to view the check.

Q. Can I setup recurring transfers?
A. Yes, individual and scheduled transfers are both available.

Q. How can I transfer funds to another person?
A. We allow customers of the bank to transfer funds easily to other customers of the bank. We also offer the ability to pay others directly with just a few pieces of information.