Sr. Salesforce Administrator

Northern Bank is looking for an energetic, problem-solving Sr. Salesforce Administrator with strong experience developing custom solutions within the Salesforce ecosystem. The successful candidate will bring deep experience in core Salesforce applications; configuring and administering changes across a broad spectrum of teams to deliver an extraordinary user experience. The successful candidate will be a part of a small team of developers/admins supporting one or multiple departments within the Bank.  The team’s role is to follow an agile methodology to consume the backlog of major and minor projects required to drive employee efficiency and enhanced customer experience. Teams will be in place to support the following departments: Commercial Lending, Cash Management, Retail, Operations/Contact Center, Marketing, Specialty Deposits. Examples of major projects planned for the next 12-24 months include: i) tailoring of each department’s user experience to best meet their needs; ii) enhancing our Sales teams abilities to leverage Salesforce to its fullest potential; iii) automation of internal workflows and reporting; iii) automation of forms and docs, including integration to DocuSign; iv) development of custom dashboards and reports to enable clear visibility to the success of the business; v) empowering customer service and operations teams to leverage Cases for internal and external customers effectively; vi) partnering with our internal trainer to create effective job aids.

 

The position will report to the Salesforce Team Manager. The role requires both a thought leader – help us define our strategy and lead the implementation – and a do-er, managing the configuration to get the improved solutions in end users’ hands.

 

Responsibilities:

  • Work against a project backlog within a fast-paced sprint planning model
  • Configure processes to enhance the Salesforce user experience
  • Collaborate within a fast-paced Salesforce team on design and implementation of Salesforce data model and interface requirements
  • Collaborate with Business users to ensure the correct data is being presented in the most useful fashion to enable efficient service delivery
  • Manage the profile, role, sharing and security configurations in partnership with our risk assessment teams’ guidance
  • Contribute support necessary for ongoing daily operations

 

Skills & Attributes:

  • Strong working knowledge of Salesforce platform out-of-the-box functionality and configuration
  • Demonstrated understanding of Salesforce data models
  • Strong understand of Salesforce user profiles, roles, sharing and security configuration
  • Preferred experience with writing custom queries on the Salesforce platform using SOQL/SOSL
  • Adept at abstracting high-level business needs into Salesforce.com requirements and breaking down detailed technical concepts at a high level
  • Excellent oral and written communication skills
  • Excellent presentation and organizational skills
  • Critical thinker with a hunger to solve complex business challenges
  • Demonstrated ability to work independently and as a team contributor
  • Excellent ability to handle and prioritize multiple simultaneous requests and manage laterally, upwards and downwards depending on the project
  • Detail-oriented with strong planning skills and consistent follow-through

 

Experience:

  • 3+ years working with Salesforce.com as an administrator
  • Though not required, experience working with web-based programming (Apex, Lightning Components, SOAP/REST based web services, JavaScript, CSS, SOQL/SQL) is a plus