Head of Digital Banking

The Head of Digital Banking is a collaborative leader with a user-centric mindset that leads the vision, product development, go-to-market strategies and operational model for the development of full service, national consumer and business digital bank franchises under the Northern Bank Holding Company (“The Digital Bank”). 
 
The Head of Digital Banking uses his/her abilities to successfully build trust, partner and achieve consensus among a wide range of business partners and instill passion for digital user experience across the company.  The successful candidate will have the opportunity to shape the strategic roadmap of the Digital Bank and drive execution of initiatives working closely with marketing, risk and product management to ensure the Digital Bank is effectively positioned as well as to identify opportunities for future development.
 
This role requires a constant sense of urgency dictated by a rapidly evolving competitive landscape as well as a structured thinker who helps advance the design and execution of the Direct Bank strategy. It is a hands-on position that works across the entire product lifecycle from product-market fit, customer experience design, implementation, go-to-market delivery, performance measurement and post launch support.
 
RESPONSIBILITIES
  • Drive the brand and product development process and work in partnership with internal stakeholders across product development, sales, marketing, credit, legal, finance, compliance, operations and executive management to develop the business plan and bring to market two full-service digital banks, one targeting consumers and one targeting SMBs. 
  • Drive the design and implementation of a scalable operating and servicing model for the Direct Bank that leads to an improved ability to deliver an exceptional customer experience by:
    • Defining the differentiated value proposition for the Bank
    • Developing the plan to build, buy, or partner to acquire the mobile and online user experience needed to drive growth
    • Identifying process improvement opportunities that enhance the customer’s experience
    • Partnering but also challenging stakeholders to maximize opportunities from process improvement
    • Determining when to leverage the Bank’s existing infrastructure and when to build, buy, or partner for new capabilities
    • Documenting and monitoring business processes
  • Be responsible for assessing emerging trends, technologies, electronic platforms and potential partnerships that allow us to deliver innovative experiences and that simplify customer experience.
  • Define, update and execute the Direct Bank roadmap, constantly incorporating enhancements based on competitive analysis and in partnership with internal and external stakeholders.
  • Hire the resources, as appropriate, that may be needed to support the build out and growth of the Digital Bank.
  • Track key performance indicators and provide actionable insights to continuously improve the Direct Bank’s performance and profitability.
  • In partnership with Marketing and Product Management, develop and execute marketing plans for products for the assigned segment.
  • Be the subject matter expert and business owner of the Direct Bank business line.
 
REQUIREMENTS 
  • A minimum of 5-7 years of Financial Services experience in digital banking
  • Experience building a digital bank or digital banking unit within a larger Bank
  • Deep understanding of digital industry dynamics and competitive landscape
  • Demonstrated ability to identify opportunities, quickly understand complex operational problems and define operational improvements in a matrixed organization
  • Experience in the cybersecurity space is a plus
  • Ability to work autonomously in making sound business decisions and exercises appropriate level of authority commensurate with experience and responsibility
  • Ability to build positive relationships throughout the bank and capable of establishing professional expertise through integrity, dedication, and strategic counsel
  • Must be capable of inspiring confidence and respect in staff and motivate colleagues to achieve individual, division and company goals
  • Strong written and oral communication skills; must be able to convey complex concepts in a clear and concise manner
  • A Bachelor’s degree is required

To apply, please send your resume to Human Resources at hr@nbtc.com