Commercial Loan Servicing Representative I

This position is responsible for the loan servicing functions of Commercial Lending.

Essential Functions

  • Process all advances, reductions and payments on existing commercial loans.
  • Perform file maintenance in the core system as needed or directed.
  • Complete credit reference request.
  • Research all returned mail from the U.S. Postal Service. Mail letters to customers for signature approval for change of addresses received by the USPS.
  • Prepare and process loan payoffs and partial release quotes.
  • Monitor of real estate tax escrow payments. Work closely with loan officers and tax service provider to monitor and follow up on delinquencies.
  • Maintain electronic loan documentation files; scan and index into electronic file system.
  • Work with loan officers other personnel in the commercial lending department on loan servicing issues, research requests and other questions that arise.
  • Responsible for reconciliation of GL accounts.
  • Knowledge of all existing regulations that pertain to loan servicing.
  • Respond to customer and attorney inquiries.
  • Performs additional duties as requested.