E-Statements FAQ’s
- What are E-Statements?
They are an electronic version of statements that will include your account activity and check images. E-Statements will resemble existing paper statements.
- Do you have to be enrolled in online banking to receive e-Statements?
Yes.
- How do you sign-up?
You must already have an online banking relationship setup. For Consumer e-banking, you must choose the Statement link under the account tab. You can choose by account whether to keep paper or elect to have E-Statements.
- Are E-Statements available to Businesses?
Yes. If you are a business and currently use Consumer e-banking, you can follow the process listed above to enroll. For a Business Online Banking user, the process to enroll is similar except that you would access the reports information and choose the statement preference link.
- When will you be notified an E-Statement is available?
An email will be sent two days after the statements is ready from savings@nbtc.com.
- What account types are eligible for E-Statements?
Checking, Savings, and Money Market.
- Is there a cost associated with E-Statements?
No.
- What should you do with your E-Statements?
You can opt to save on CD or access the archive as necessary.
- How do you change from receiving an E-Statement back to paper?
You would access the links in Consumer e-banking or Business Online
Banking and make the change.
- What happens when you switch from E-Statements to Paper?
You will no longer have the ability to view the statements online.
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