Northern Bank & Trust Company
215 Lexington Street
Woburn, MA 01801
(800) 273-6908
Member FDIC
e-Bank Agreement and Electronic Funds Transfer Disclosure

This Agreement and Disclosure provides information about the e-Bank service and contains the disclosures required by the Electronic Funds Transfer Act and related provisions of state law.

For the purpose of this document, "I," "me," "my," and "mine" shall refer to each Depositor who signs up for e-Bank. "You," "your," or "Bank" shall refer to Northern Bank & Trust Company. Unless otherwise specifically stated, all references to time refer to Central Standard Time (CST) refer to central standard time. 

A. e-Bank Service
e-Bank is a consumer electronic banking service. I may access e-Bank using a personal computer (PC), my Internet connection and signing onto the Bank's Website, www.nbtc.com.

B. Business Day
References to “business day” as used in this agreement mean Monday through Friday, not including federal holidays.  

C. Service Available through e-Bank
e-Bank service allows me to:

1. Access my checking account to pay most bills (Bill Payments);
2. Make loan payments or transfer from my deposit account to my loan account;
3. Transfer funds electronically (Transfers) to or from my checking, statement savings or money market accounts subject to any limitations in this Agreement;
4. Obtain account information;
5. Obtain certain Northern Bank & Trust Company product and service information.
6. Download transactions from e-Bank account activity via Microsoft Money’s Active Statement feature (if applicable).
7. Open a new deposit account.

Collectively, these are referred to as the "e-Bank service".

D. General Information About e-Bank:
I may use e-Bank virtually any time, day or night, 7 days a week. However, e-Bank may be temporarily unavailable due to Northern Bank's record updating, or technical difficulties. In addition, access to e-Bank is made available pursuant to a license agreement by and between Northern Bank & Trust Company and Metavante Corporation. Any interruption of service or access caused or experienced by Metavante will also prevent my use of the service. To use the services, I will need to enter my User ID and password and otherwise satisfy the system's security procedures.
I understand that in order to use e-Bank for bill payments, I must have a checking account with Northern Bank & Trust Company.
With an ATM or debit card, or a checking, savings, money market or loan account, I can self-enroll in e-Bank and receive instant access for viewing purposes only.

E. Transaction Procedures
Bill Payments and Transfers may be processed in three different transaction modes, as follows:

1. Current Transactions. I can designate a Bill Payment or Transfer to be processed during the session.  If I schedule my Bill Payment before 8:00 PM CST on a business day, the initiation date will be the next business day.  Bill payments scheduled after 8:00 PM CST on a business day will be initiated on second business day following the scheduling date.  Transfers will be processed immediately.  Sufficient funds must be available on the day and at the time I request the transaction. Current dated Bill Payments may be changed or canceled up to 8:00 PM CST on the business day before the Scheduled Initiation Date.  Current dated Transfers may not be changed or canceled for any reason once I have ended an e-Bank session, as funds are immediately deducted from my designated account.
2. Future Transactions.  I can designate a Bill Payment or Transfer as a "future" transaction which may be made on a future date that I may designate up to 364 days in advance of the Scheduled Initiation Date. Sufficient funds in my account must be available by 8:00 PM CST of the business day before the scheduled Bill Payment date, or by 2:00 AM CST of the business day of the scheduled Transfer date, but will be deducted from my designated account on the Scheduled Initiation Date. Future dated Bill Payments may be canceled or changed until 8:00 PM CST of the business day before the Scheduled Initiation Date.  Future dated Transfers may be changed or canceled until 2:00 AM CST on the business day of the Scheduled Initiation Date.
3. Recurring Transactions. I can designate a Bill Payment or Transfer as a "recurring" transaction, by requesting a Scheduled Initiation Date that reoccurs on a specified regular basis (i.e. weekly, bi-weekly, monthly, etc). I will designate a "start" and "end" date. Sufficient funds must be available by 8:00 PM CST of the business day before the scheduled Bill Payment date, or by 2:00 AM CST of the business day of the scheduled Transfer date, but will be deducted from my designated account on the Scheduled Initiation Date. Recurring Bill Payments may be canceled or changed until 8:00 PM CST on the business day before the Scheduled Initiation Date.  Recurring Transfers may be canceled or changed until 2:00 AM CST on the business day of the Scheduled Initiation Date.  

F. Bill Payments:

1. Account Designation and Payees. All Bill Payments I make through e-Bank will be deducted from my designated checking account. I may use e-Bank service to make Bill Payments to a maximum of up to 4,999 payees.  Any payee I wish to pay through e-Bank must be payable in U.S. Dollars and located in the United States or it’s territories. Each payee must appear on the payee list I create with you and the account I am paying with must be in my name.
2. Processing.  In many cases, my Bill Payments are electronically delivered to the payee within two business days of the Scheduled Initiation Date. However, some payees are not set up to accept electronic payment. In these cases, a check will be sent, which may take five business days to process and deliver to the payee. e-Bank will calculate the delivery date based upon the method by which the payee will be paid. 
3. I must allow sufficient time (2 or 5 business days, as indicated) for e-Bank to receive my request and process the Bill Payments so that the funds can be delivered to the payee before the payment due date, or for mortgage payments, on or before the due date (the due date shown on my invoice or provided in my agreement with the payee, not taking into account any grace period provided by the payee). If I do not allow sufficient time, I will assume full responsibility for all late fees, finance charges, or other actions taken by the payee. If I schedule my payment with sufficient time, and the payment was not received by the payee, or was received late, e-Bank Customer Service will assume responsibility subject to any exceptions provided within this Agreement and Disclosure.

Northern Bank & Trust Company is responsible only for exercising ordinary care in making payments upon my authorization and for mailing or sending a payment to the designated payee. Northern Bank & Trust Company is not liable in any way for damages I incur if I do not have sufficient funds in my account to make the payment on the processing date, if the estimate of time to allow for delivery to the payee is inaccurate, or due to delays in mail delivery, changes of merchant address or account number, the failure of any merchant to account correctly for or credit the payment in a timely manner, or for any other circumstances beyond the control of Northern Bank & Trust Company.

e-Bank Customer Service will attempt to notify me via email on the Scheduled Initiation Date if a Bill Payment or Transfer is not processed because there are insufficient funds available in my account. I may also set up an alert on my online account so e-Bank will send a message to my online account if a payment or transfer is not processed.  Northern Bank & Trust Company is not responsible if e-Bank customer service is unable to reach me, whether or not this is due to events beyond the control of e-Bank Customer Service. Moreover, to take advantage of this service, I must keep e-Bank Customer Service aware of any changes in my current email address. In all cases, I am responsible for either making alternate arrangements for the payment, or rescheduling the payment through e-Bank. In no case will you automatically resubmit a payment for me after funds have become available.

G. Transfers

1. InterBank Transfers. In order to transfer funds between my account with Northern Bank & Trust Company and an account held at other financial institutions (InterBank Transfers), I must set up the other financial institution as a Bill Payment payee.

a. Transfer Between Two Financial Institutions Other Than Northern Bank & Trust Company. To Transfer funds between two financial institutions other than Northern Bank & Trust Company, I must first Transfer funds from one institution into my checking account at Northern Bank & Trust Company and then set up a Bill Payment to transfer funds from my Northern Bank & Trust Company checking account to the second institution.

2.  IntraBank Transfers.  I may designate any number of my accounts at Northern Bank & Trust Company between which I may transfer funds electronically through e-Bank. I will receive immediate provisional credit upon completion of my e-Bank session for current IntraBank transfers made during the session.  Current dated Transfers cannot be changed or canceled. Transfers designated as "Future" or "Recurring" may be changed or canceled by 2:00 AM CST on the Scheduled Initiation Date. 

H. Limitations on Services

1. Dollar Limitations. There is a maximum dollar limit of $99,999.99 (or the available balance in my account, whichever is less) for each Bill Payment or Transfer.  
2. Transfer Limitations. Except as provided herein, all Bill Payments and Transfers to and from an account are subject to the terms and conditions applicable to such account as set forth in the account agreement governing such account. If my account is a money market or statement type of savings account, I may not make more than 6 transfers per statement cycle to another account with you or to a third party by means of a preauthorized or automatic transfer, including transfers pursuant to an overdraft plan or telephone agreement, order or instruction, and no more than 3 of the 6 transfers may be made by check, draft, debit card, or similar order made by me and payable to third parties.
3. Available Funds Required. All Bill Payments and Transfers initiated through e-Bank are subject to there being sufficient funds available in the affected account to cover the transfer on the Scheduled Initiation Date or earlier as stated herein.

I. Stopping or Modifying e-Bank Authorized Payments:
Unless otherwise provided in this agreement, I may not stop payment of electronic fund transfers, therefore I should not employ electronic access for purchases, services or payments unless I am satisfied that I will not need to stop payment.
Bill Payments designated as current transactions cannot be stopped, canceled, or changed after 8:00 PM CST on the business day of my session date.  In order to change or cancel an e-Bank transaction designated as "Future" or "Recurring," I must use e-Bank and follow the instructions provided to me. I must cancel or change a future or recurring Bill Payment by 8:00 PM CST of the business day before the Scheduled Initiation Date.  I must cancel or change a future or recurring Transfer by 2:00 AM CST of the business day of the Scheduled Initiation Date.

J. Authorization To Charge Accounts.
I authorize you to charge my designated account(s) for any transactions accomplished through the use of e-Bank, including the amount of any Bill Payment or Transfer that I make, and any charges for the service. I authorize you to process Bill Payments and to transfer funds according to the instructions you receive if the instructions are received by me through e-Bank. I authorize you to initiate any reversing entry or reversing file and to debit my accounts at Northern Bank & Trust Company or elsewhere, in order to correct any mistaken credit entry.

I understand that if a Bill Payment or Transfer request describes the beneficiary inconsistently by name and account number, execution of the request will occur on the basis of the account number, even if it identifies a person different from the named beneficiary.

K. Account Information; Electronic Notice
I may check the balance(s) of the Northern Bank & Trust Company accounts that are linked by access through e-Bank. (NOTE: the balance figure may not reflect recent transactions, and may include funds which are not subject to immediate withdrawal.) I may get a listing of transactions posted to my account since my last monthly statement.

L. Fees

1. Monthly Service Fee You will charge me a monthly service fee for use of e-Bank. The amount of the fee is set forth under the "Schedule of Service Charges" at the end of this Agreement and Disclosure. You will automatically deduct the service fee from my account.
2. Applicable To All Fees and Charges
   If I do not have sufficient funds in my account on the date the fee or charge is payable, I authorize you to automatically deduct the payment from my account as soon as funds are available.

M. Security Procedures.
A password will be selected by me for security purposes. The password must be comprised of at least 8 characters up to 32 characters and must contain at least one alpha and one numeric character.  My password is case sensitive.  This password is confidential and should not be disclosed to third parties. I am responsible for the safekeeping of my password. I agree not to disclose or otherwise make the password available to anyone not authorized to sign on my accounts.

I will be prompted online to set-up a few security questions and answers. I will be able to select from a list of questions, but the answers are uniquely mine. In the background, the e-Bank service will take note of my normal banking patterns. If you detect anything unusual, I will be prompted to answer one or more of my security questions before being allowed to log in.

I will be prompted to select a picture from your library of images and name that image. Going forward, every time I log on to your e-Banking site, I will see my personal image and the name I gave it, guaranteeing that I am logging on to the correct site. If I do not see my image, I will not log on and will notify the Bank immediately.

I represent that I have considered the security procedures of the e-Bank services and find that the security procedures are commercially reasonable for verifying that a Bill Payment, Transfer or other communication purporting to have been issued by me is, in fact, mine. In reaching this determination, I have considered the size, type and frequency of Bill Payments, Transfers or other communications that I anticipate issuing to Northern Bank & Trust Company.

N. Contact in the event of Unauthorized Transactions and Consumer Liability.
I will tell you AT ONCE if I believe my e-Bank Password has been lost or stolen or that someone has transferred or may transfer money from my account without my permission. I will call the Customer Care Center at 1-866-211-3627 or write to you at 215 Lexington Street Woburn, MA 01801 Attn: Deposit Operations. If my e-Bank password has been used without my permission my liability will not exceed $50.00.

O. Liability for Failure To Make Payments or Transfers: If you do not send a payment or make a transfer on time, or in the correct amount according to my instructions given in accordance with this Agreement and Disclosure, you will be liable for damages caused. However, there are some exceptions. You will not be liable, for instance, if:

1. Through no fault of yours, my account does not contain sufficient funds to make the payment or transfer.
2. The payment or transfer would go over the credit limit on my overdraft line of credit.
3. The equipment, ATM network, telephone lines, or computer systems were not working properly or were temporarily unavailable.
4. Circumstances beyond your scope of control, such as fire or flood, prevented the payment or transfer, despite reasonable precautions that you have taken.
5. A court order or legal process prevents you from making a transfer or payment.
6. I have previously reported my, ATM/Debit card lost or stolen, or if you have a reasonable basis for believing that unauthorized use of my password or designated account has occurred or may be occurring or if I default under any agreement with you or if you or I terminate this Agreement.
7. The payee does not process a payment correctly, or in a timely manner.

There may be other exceptions stated in your agreement with me.

If any of the circumstances listed in subparagraph 3) or 4) shall occur, you shall assist me with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct transactions that have incorrectly been processed.

P. Errors or Questions:  I will telephone you at the Customer Care Center 1-866-211-3627 or write Northern Bank & Trust Company, Attention: Deposit Operations, 215 Lexington Street, Woburn, MA 01801 as soon as I can, if I think my statement or receipt is wrong or if I need more information about a Bill Payment or Transfer listed on the statement or receipt. You must hear from me no later than 60 days after you sent the first statement on which the problem or error appeared or the problem was first reflected on my passbook.

I must:

1. Tell you my name and account number.
2. Describe the error or payment I am unsure about, and explain as clearly as I can why I believe it is an error or why I need information.
3. Tell you the dollar amount of the suspected error.

If I tell you verbally, you may require that I send my complaint or question in writing within ten business days.

You will determine whether an error occurred within 10 business days after you hear from me and will correct any error promptly. If you need more time, however, you may take up to 45 days to investigate my complaint or question. If you decide to do this, you will credit my account within 10 business days for the amount I think is in error, so that I will have the use of my money during the time it takes you to complete your investigation. If you ask me to put my complaint or question in writing and you do not receive it within ten business days, you may not credit my account. For errors involving new accounts, point-of-sale or foreign-initiated transactions, you may take up to 90 days to investigate my complaint or question. For new accounts, you may take up to 20 business days to credit my account for the amount I think is in error.

You will tell me the results within three business days after completing your investigation. If you determine that there is no error, you will send me a written explanation. I may ask for copies of the documents that you used in your investigation. If my alleged error concerns a transfer to or from a third party, your investigation may be limited to a review of your own records. If you decide there was no error, I may want to contact the third party to pursue the matter further. Other Problems If I believe an error other than an electronic funds transfer problem has occurred concerning a deposit account or if I have a problem regarding a credit account accessed by an ATM/Debit Card, I will refer to my monthly statement for instructions regarding how to have you resolve my question or correct an error.

Q. Other Conditions:
I am responsible for complying with all terms of this Agreement and Disclosure and the regulations governing the deposit accounts which I access using e-Bank. You can terminate my e-Bank privileges with proper notice to me if I do not pay any fee required in this Agreement and Disclosure when due or if I do not comply with those agreements. The regulations governing my deposit account are set forth in the account disclosures provided to me at account opening and as amended from time to time. A copy of these disclosures may also be obtained from any branch office.

R. Change in Terms
You will mail or deliver a written notice to me at least 30 days before the effective date of any change in a term or condition disclosed in this Agreement and Disclosure, if the change would result in increased fees or charges, or increased liability to me.
Monthly Charge for e-bank service with Bill Pay - $4.95*
(First three months the fee is waived)
Monthly charge for e-bank service only-no charge
My account is also subject to the charges set forth in the Bank's most recently published fee schedule.

S. Laws Applicable to the Agreement
The laws of the Commonwealth of Massachusetts and any applicable federal laws will apply to this agreement. In the event that any provision of this agreement conflicts with any applicable law or regulation, this agreement shall be deemed to be modified to the extent necessary to comply with such law or regulation.

T. Collection Expenses
If you take legal action to collect what I owe you, I will pay your reasonable expenses, including attorney's fees.

U. Evidence
Any documentation provided to me, which indicates that an electronic fund transfer was made to another person, shall be admissible as evidence of such transfer and shall constitute prima facia proof that such transfer was made.

V.  Disclosure of Account Information to Third Parties
In order that my privacy may be protected, you will not disclose any information about me or my account to any person, organization, or agency except:

1. where it is necessary for completing transfers; or
2. in order to verify the existence and condition of my account for a third party, such as a credit bureau or merchant; or
3. to persons authorized by law in the course of their official duties; or
4. to your employees, auditors, service providers, attorneys or collection agents in the course of their duties; or
5. in order to comply with government agency or court orders; or
6. to a consumer reporting agency as defined in Chapter 93 of the Massachusetts General Laws; or
7. by my written authorization which shall automatically expire after 45 days.

If an unauthorized disclosure has been made, we must inform you of the particulars of the disclosure within 3 days after we have discovered that an unauthorized disclosure has occurred.


W. Terminating this Agreement
If I wish to terminate this agreement, I will notify e-Bank Customer Service at 215 Lexington Street, Woburn, MA 01801. If terminating this agreement involves canceling an e-Bank transaction, you must receive my written notice at least three business days before the transaction is scheduled to be made.

*The Bill Pay fee is waived for the following checking account products:

Free Checking
Northern Light Checking
Northern's Free Direct Checking
Student Advantage Checking
Northern's Work Advantage Checking